Orders & delivery
Ask about a product, payment or delivery. If you’ve already ordered, have your order number and checkout email ready.
View your account →A question?
Let’s talk.
A LITTLE HELP ALONG THE WAY
From choosing a reading to finding an order, bring your question to our team. You don’t need to know where to begin.
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CUSTOMER CARE
Get help with products, readings, delivery and shop policies. For a specific order, refund or membership change, email our team below.
Chat is currently unavailable. You can contact our team by email below.
Customer service hours
Monday – Friday: 9:00 AM – 6:00 PM (UTC+8)
We typically reply within 2–4 hours during business hours. Messages received over weekends or holidays will be attended to within 12–24 business hours.
Email is our primary and official channel to maintain an accurate, secure written record of your consultation and order details.
Personal readings
Need help choosing a reading or locating your report? Tell us which reading you’re asking about. Customer support is separate from a personal tarot reading.
Reading questions →The Fool’s Circle
Ask about your plan, monthly reading, shopping coupon or a membership change. Include the email used for your membership.
Explore your benefits →Before you send
Share only what we need to help. Please don’t send passwords, verification codes or full card details. Email or use the contact form; the customer service hours and response targets above apply.
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