Refund policy

Physical products

You may request a return within 14 days of receipt. This is our standard return request period for all customers. Opened packaging is accepted. The buyer pays ordinary return postage unless the item is faulty, damaged or incorrect, or applicable law requires otherwise. Contact thefool@worldofthefool.com with your order number for return instructions before sending an item.

For damage, wrong items or missing items, contact us with the order number and relevant details or photos. We will review the issue and arrange an appropriate remedy, which may include a refund, replacement or reshipment. Your legal remedies are not limited to a partial refund.

Personal readings and digital delivery

Personal readings are custom-tailored digital PDF reports. We deliver the report to the email address provided at checkout; no physical parcel is shipped and no shipping charge applies to the report. Standard delivery is within 24 hours of order confirmation when you provide the information needed to prepare the reading at checkout. If details are missing, the delivery period begins when we receive them. Faster delivery options, when selected, follow the timeframe displayed at checkout. If your report does not arrive, check your spam folder and email thefool@worldofthefool.com with your order number.

You may cancel for a refund before preparation begins. If preparation has started or your report has been delivered, contact thefool@worldofthefool.com with your order number so we can review your request. Starting preparation or delivering a file does not automatically remove statutory cancellation rights. Any permitted charge for work already performed or exception for supplied digital content depends on applicable law and any express consent and acknowledgement required. Contact us if a report is missing, incorrect or has another service issue.

Membership

Cancellation stops the next renewal. Benefits remain available until the end of the paid period. If you have not received your first reading, contact thefool@worldofthefool.com so we can review cancellation, delivery or a refund. Applicable cancellation rights and remedies remain available.

Your statutory rights

Nothing in this policy limits cancellation rights, longer return periods, refunds or remedies required by applicable consumer law. This includes applicable EU and UK withdrawal rights and Australian consumer guarantees. Contact our team to review your circumstances.