Customer help: readings, membership and orders

Practical answers about readings, The Fool’s Circle, shopping and support.

I have never had a reading. Where should I start?

You do not need to know the card meanings or arrive with a perfect question. Try a free tool first to see how symbolic reflection feels. For a personal reading, begin with one situation you want to understand and what you hope to take away.

Which should I choose: three, five or seven cards?

Choose three cards for one focused question, five for two possible paths, or seven for a broader look at influences, support and your next step. More cards mean a wider scope, not greater certainty. Compare the reading formats before choosing.

Will I receive a personal interpretation or an automatic result?

The free tools provide automated on-screen interpretations. A purchased personal written reading is prepared by our team around your question and the context you share. Mira Lin is the guide for this experience. The free result and a paid personal report are different offerings; read how we approach a personal reading.

How do I know what is included before I pay?

Check your selected reading page for its price, number of cards, delivery format, turnaround and any optional extras. Do not assume that a live call, a particular page count, unlimited questions or follow-up readings are included unless listed. If any part is unclear, contact our team before ordering.

How should I phrase my question, and how much background should I give?

Name the situation, the choice or concern, and a little relevant context. For example: “I am deciding whether to stay in my role or change direction. What should I consider?” Several unrelated questions may need a different scope. Find question examples.

Do you need my full name, birth details or private messages?

Provide the information requested for your chosen service, and only the context you are comfortable sharing. Tarot and birth-chart tools ask for different information. Avoid sending identity documents, payment-card details or another person’s private messages. Read our privacy policy.

Can you tell me exactly what someone feels or when something will happen?

A reading cannot verify another person’s private thoughts or guarantee a date, reunion or outcome. We can explore your experience, patterns and possible responses. Your own observations and conversations remain important; the cards do not replace them.

Can I ask about health, legal issues or money?

You can reflect on the feelings or choices around a situation, but a reading is not a diagnosis, legal advice or financial advice. Use an appropriately qualified professional for those decisions. Read our reading boundaries.

How will I receive my reading, and how long will it take?

Personal written reports are delivered digitally; follow the format and turnaround shown on the reading option you buy. The free tool result appears on screen and is not the personal report. Membership has its own schedule, explained below. Keep your order confirmation so you can check what you selected.

I paid but have no confirmation or report. What should I do?

Check the email address used at checkout, then your spam and promotions folders. Compare the elapsed time with the delivery window on your order. If the confirmation is missing or that window has passed, contact our team with your order number, checkout email and purchase date. Do not pay again to try to release a missing report.

I entered the wrong email or want to correct my question. Can I change it?

Contact us as soon as possible with your order number and the correction. Whether a question can be changed depends on how far preparation has progressed; sending a request does not confirm a change. Avoid placing a duplicate order while you are asking us to check.

Will I need to be online at a particular time?

A written report is not a live appointment. Follow the instructions on your chosen product and order confirmation. Do not assume a video call, chat session or real-time exchange is included unless it is explicitly offered.

Does a longer wait mean something bad appeared in my cards?

No. A delay is not evidence about your reading or your future. Use the stated delivery window and your order details to ask for a status check; you do not need to interpret the wait as a sign.

What if the reading feels vague or does not answer my question?

You do not have to force an interpretation to fit. Note the passage that feels unclear and how it relates to the question you submitted, then contact our team with your order number. Distinguish an unclear explanation or missing content from a prediction not coming true: a reading cannot promise a future event.

Can I ask what a phrase or card means?

Yes, you can send a question about a specific passage to our team. Include your order number and the wording you want help understanding. Clarifying an existing report is different from asking a new question or requesting another spread; do not assume an additional reading is included.

What if I receive the wrong report or cannot open the file?

Contact us with your order number and a description of the problem. For a file error, include the device and error message. If a report appears intended for someone else, stop reading and contact us privately; do not post or forward its contents publicly.

A card or message worries me. Does it mean something bad will happen?

A difficult image is not proof of an event. Death, The Tower and other challenging cards have meanings that depend on the question and surrounding cards. You can pause, return later or ask about a specific passage. You do not need to purchase a cleansing or another reading to make a card safe.

Another reading said something different. Should I keep asking?

Different questions, contexts and interpretations can lead to different readings. Repeating a question until it feels reassuring does not establish certainty. Allow time to reflect, compare the reading with what you actually observe, and choose one practical step within your control.

Can I request a refund if I am unhappy?

For a personal reading, you may cancel for a refund before preparation begins. Once preparation has begun, including after delivery, our standard policy does not offer refunds for a change of mind. Please contact the team for missing delivery, incorrect content or other service issues. This policy does not restrict refunds or other remedies required by applicable law.

What should I do with the reading afterwards?

Keep what helps you reflect and leave what does not. Write down one observation, one question to revisit and one small action you can choose. You remain free to disagree with an interpretation, change direction or take a break from readings.

Does buying one reading subscribe me to The Fool’s Circle?

A personal reading and The Fool’s Circle are separate products. Membership renews automatically: $9.90 USD monthly or $99 USD annually. Review the product and billing period in checkout before paying. See the membership plans.

What is included in membership, and what costs extra?

Both plans include one personal monthly reading, one monthly 10% shopping coupon, and three shared companion resources: reflection prompts, a tarot practice and a month-end review. The coupon is valid for one month and one use, on all products except membership fees. Additional one-to-one consultations are separate purchases. Explore all benefits.

If I join mid-month, when does my first report arrive?

Your first personal reading for the current month is delivered within 24 hours of joining. After that, monthly readings are sent on the 1st at 10:00 a.m. China Standard Time (UTC+8). Annual members receive a reading every month, not just once a year.

Where can I get help with renewal, cancellation or a coupon?

Use the membership management instructions or contact our team with your order number and checkout email. Cancelling stops the next renewal, while benefits continue until the end of the paid period. If you have not received your first reading, contact us to review cancellation, delivery or a refund. Applicable cancellation rights and remedies remain available. A request in chat is not confirmation of cancellation; check the actual subscription status. For a coupon issue, share the code and error message, not payment-card details.

Who is Mira Lin, and where do I ask about shop orders?

Mira Lin is the guide for every Fool exploring a new chapter here. Read her story. For shipping, a product order or a return, contact our team with the order number; those questions follow the shop’s product and order policies rather than the reading FAQ.

How do I speak with a person?

Ask to speak with a person in chat. If staff handoff is unavailable, email owdka369@outlook.com or use our contact form. A message request does not mean a team member has already joined.

Is the chat assistant Mira Lin?

The automated chat assistant helps with store questions. It is not Mira Lin or a human tarot reader, and a chat response is not your purchased personal reading. You can ask for a team member.

Where can I browse products?

Visit our shop for ritual objects. Check the selected product and variant for the current price, contents, material, dimensions and availability.

Can you recommend a deck or crystal?

Tell us your intended use and budget. Compare the listed products and specifications. Crystals and ritual objects are for personal practice; they do not guarantee healing, a reunion or a financial outcome.

Is a product in stock and what does it cost?

Check the current product page for your chosen variant. Prices and availability can change. A previous message is not a reservation or price guarantee.

Which countries do you ship to and how much is shipping?

Physical products ship from China. Standard shipping is USD 7 for orders below USD 99, and free standard shipping is available for orders of USD 99 or more. Enter your address at checkout to confirm available destinations and the final shipping charge. We do not promise worldwide shipping.

Will my order arrive by a specific date?

Orders are dispatched within 3–5 business days after payment. Delivery usually takes 7–14 business days after dispatch. These are estimates, not guaranteed arrival dates. Contact our team before purchasing if you need an item by a fixed date.

Where is my physical order?

Check your confirmation and shipping emails or your account. Use the chat order-tracking option if available. For help, provide the order number and checkout email privately; do not share your password or login code.

My parcel is damaged, incomplete or marked delivered but missing. What now?

Please contact our team with your order number and a description of the problem. For damage, wrong items or missing items, share relevant photos privately; after review we can arrange a partial refund or reshipment as appropriate. A parcel marked delivered but not received needs investigation. No remedy is completed merely by asking in chat. Your statutory rights remain unaffected.

Can you change my address or cancel a physical order?

Contact the team promptly with your order number and requested correction. Changes depend on order progress. Sending a message does not confirm that an address was changed or an order was cancelled.

My payment failed or I may have been charged twice. What should I do?

Check for an order confirmation and whether the charge is pending or completed. Contact the team with the order reference and issue before trying repeated purchases. Never send full card details, security codes or bank login information in chat.

Can membership coupons be used for personal readings?

Yes. The monthly coupon gives 10% off all products except membership fees, including personal readings. Each monthly coupon is valid for one month and one use. Check the actual code and checkout result; coupon stacking or extensions are not promised.

Does an annual membership include twelve monthly readings?

Yes. The $99 USD annual plan includes one personal reading each month during the membership year. The $9.90 USD monthly plan has the same monthly benefits. Both renew automatically according to the chosen billing period.

Are shared membership resources extra personal readings?

No. Reflection prompts, the tarot practice and the month-end review are shared companion resources. The personal monthly report is the individual reading included in membership. Additional individual consultations are separate purchases.

The page or free tool is not working. What should I send support?

Send the page link, device and browser, the steps that caused the issue and a screenshot without private information. Refreshing may help. Do not pay again to try to fix a loading error.

Can I return an opened physical product?

You may request a return within 14 days after receiving a physical product. Opening the packaging does not by itself disqualify a return. The buyer pays ordinary return postage. Contact the team for return instructions before sending anything. Any longer return period or other rights required by applicable law remain available.

When is your human support team available?

Our team is available Monday to Friday, 08:30–18:30 Beijing time (China Standard Time, UTC+8). During these service hours we reply within 3 hours. Messages outside service hours are handled when service resumes. Chat availability does not mean a human is currently present.

Will you threaten or pressure me if I ask for a refund?

No. Customer-service and refund requests are handled respectfully under the relevant policy and applicable law. We do not use spiritual threats or pressure you to buy another service.